Last updated: July 2026
CleanNear is an online marketplace that connects customers with independent cleaning professionals and cleaning companies in the United Kingdom. CleanNear acts as an intermediary and is not itself a cleaning service provider.
To use CleanNear, you must create an account with accurate information. You are responsible for maintaining the security of your account credentials. You must be at least 18 years old to use CleanNear.
When you book a cleaner through CleanNear, you agree to pay the stated price including the platform service fee. All payments are processed securely through Base44 Payments. CleanNear charges a 12% service fee on all bookings. For full details see our Refund & Cancellation Policy.
Customers may cancel bookings free of charge if cancelled more than 24 hours before the scheduled time. Cancellations within 24 hours may incur a cancellation fee. Cleaners who repeatedly cancel bookings may be removed from the platform.
Cleaners must treat customers with respect, arrive on time, complete the agreed work to a professional standard, and maintain confidentiality about customer properties. Any breach of conduct may result in removal from the platform.
CleanNear acts as an introductory platform and is not the provider of the cleaning service. We are not liable for damage, loss or injury caused by a cleaner, except where required by law. We strongly recommend choosing insured cleaners and securing valuables before any service. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, or for fraud, as required under UK law.
Disputes should be raised through CleanNear's dispute resolution process within 48 hours of a job completion. CleanNear will act as a neutral mediator but cannot guarantee specific outcomes.
Your use of CleanNear is also governed by our Privacy Policy. We collect and process personal data in accordance with UK GDPR and the Data Protection Act 2018.
CleanNear may update these terms from time to time. We will notify users of significant changes via email. Continued use of the platform after changes constitutes acceptance of the new terms.
As a UK consumer you have rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Services must be carried out with reasonable care and skill. These terms do not affect your statutory consumer rights, which cannot be waived. For most distance bookings you have a 14-day cancellation right; please see our Refund Policy for how this applies to cleaning services.
These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales. We will always attempt to resolve complaints informally first — see our Help page.
CleanNear is a trading name registered in England and Wales. For formal notices, contact hello@cleannear.co.uk. We are committed to complying with UK data protection law and are registered with the Information Commissioner's Office (ICO).
We use cookies to keep you signed in and improve CleanNear. See our Cookie Policy.