Trust & Safety

How we keep customers and cleaners safe on CleanNear.

Cleaner Vetting

Every cleaner is reviewed before joining. We check identity documents, business details and professional references.

DBS & Insurance

Cleaners can upload DBS certificates and public liability insurance. Verified badges appear on their profiles.

Secure Payments

All payments are handled by Base44 Payments with encrypted processing. Your card details never touch CleanNear servers.

Real Reviews

Only customers who complete a booking can leave a review, so ratings reflect genuine experiences.

In-App Messaging

Message your cleaner through CleanNear without sharing your personal phone number until you choose to.

Dispute Resolution

Something wrong? Raise a dispute within 48 hours and our team will mediate and resolve it fairly.

For Customers

  • Book only verified cleaners and read reviews before confirming.
  • Secure valuables and personal documents before a cleaning service begins.
  • Keep communication on the platform until you are comfortable.
  • Leave honest reviews to help other customers.

For Cleaners

  • Keep your DBS, insurance and profile information up to date.
  • Arrive on time and complete the agreed scope to a professional standard.
  • Respect customer privacy and confidentiality at all times.
  • Report any safety concerns to CleanNear immediately.

Reporting a Concern

If you ever feel unsafe or witness misconduct, stop using the service and contact us straight away at safety@cleannear.co.uk. In an emergency, always call 999.

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